The manufacturers we represent do not allow us to display prices on our web site. However, because of our low overhead, we generally can offer lower prices than our competitors in the San Francisco Bay Area. We are committed to providing you with good value, and quality service. We take pride in our business.In the last year, approximately 20% to 30% of brick-and-mortar Fireplace and Spa Retailers went out of business, many due to the combination of high overhead cost and low consumer demand. While fireplace and spa manufacturers support their dealers, it is in their best interest to support only sustainable business models.
Our business model is a hybrid. Our web site shows you the products we sell so that you can include our product information with other info that you gather from Internet research. If you decide you want to consider purchasing one of our products, you then call us for personalized service. Our sales strategy is to provide you with the information you need to make an informed decision. An only-Internet-sales business can not provide you with personalized service.
Manufacturers recognize that Internet sales leads to extreme downward pressure on prices. This downward pressure can result in a cascade of failed dealerships that have the end result of limiting the supply chain that leads to you, the end customer.
Just as important to manufacturers is the fact that, when you purchase a fireplace or spa directly off the Internet, you have not purchased from a dealer who can install your unit, and service it for years to come. A brand's good reputation depends on both the quality of the built product as well as the quality of after-the-sale maintenance and service. We provide sales; as well as installation; regular maintenance, and repair service.
We help you with your purchase decision, including analyzing your physical site as to which products are technically feasible. Both fireplaces and spas have site specific constraints and requirements. And fireplaces especially require technical knowledge related to building codes, safety standards, as well as physical fit and venting constraints of your particular space.
Kidd Fireplace and Spa supports the families of services techs, installation crews, and office support staff. Unlike many installers and service techs in this industry, we are completely legal, licensed, and insured. We are experts.
We take pride in our business, and we look forward to its continuing well-being so, for years to come, we'll be here when you need us.
